FAQs

You may arrive anytime between 4pm and 11pm. Feel free to reach out if you are going to be past 11pm and we will try our best to accomadate. Check-out is promptly at 10am for retreats at HPR proprerty. Check-out is promptly 11am for Prairie View Ranch retreat. Our limited cleaning staff have mulitiple retreats to turnover before the next guests arrive and your timely departure is greatly appreciated. At this time, we do not allow late check-outs.

We have a self check-in process! Feel free to add your check-in time to your reservation or shoot us a message. Each retreat has a smart lock system.  You will recieve a code for accessing your retreat and check in information once you book. You can access your retreat immediatly without checking into an office!

Yes, we heard guests suggestions about the fees associated with Airbnb and VRBO. We wanted to implement a new system (EVOLVE) to help lower cost to our guest, but also help us keep up with bookings and marketing in this new tech world we find ourselves in. We hope this new system is a solution for both our guests and to keep our business open for years to come! 

To create an Airbnb account, you can either visit www.airbnb.com or click on any of the Airbnb links on our retreat pages or 'Click to Book On Airbnb' button on the top of the home page. Sign up for an account by following the directions on airbnb.

To create a VRBO account, you can either visit www.vrbo.com or click on any of the VRBO links on our retreats pages. Sign up for an account by following the directions on vrbo.

Link to each retreats Evolve listing through our website and select the dates you are thinking about booking. You can also still find us on Airbnb and VRBO through Evolve (not longer Tim Adamson. Nightly rates will be calculated based on the dates you select. Change your dates and view the updated nightly rates based on your selection.

The great this about Evolve is the prices can adjust based on the season much easier and as a customer, you can save more money by booking through Evolve. 

We understand! Reach out  to us on the booking system you booked your stay through. All rescheduling and cancellations are managed through Evolve. Email us if you need any further information.

We allow up to two well behaved and trained dogs in our Bunker Hill, Pine Knob, Moss Hill, Krueger and Pettinger retreats. We unfortunately do not allow any other type of pets. We do kindly ask that let us know about your dog(s) and you bring items such as dog crates, beds and blankets for your stay to ensure our furniture is protected during your stay. We greatly appreciate every effort to clean up after your dog(s) including any waste and hair.  Each retreat is stocked with cleaning items and a vacuum. Our small cleaning staff has a lot to do after your stay with your furry friend. 

Your personal toiletries and some groceries is really all you need, unless you are bringing your furry friend. We supply almost everything including typical kitchen utensils and supplies, bedding, towels, blankets, pillows, all-in-one shampoo and body wash, select coffees and teas, etc... Feel free to reach out if you are wondering about something specific!

YES!!! We do, with prior approval. Contact us at highpoint1360@gmail.com to see if we can accomadate you wedding or event. 

Don't worry about the snow! The roads leading to the retreats are regularly plowed and we have our very own High Point Retreats snow removal crew!

No. Each firepace is for heating using gas and ambience purposes only. 

All our retreats EXCEPT our Pine Knob retreat have a firepit. We do have a community firepit as well that can be used by any guest(s).

Yes! We have our own firewood onsite. If your retreat runs out of firewood, extra firewood is stored between Moss Hill and Pettinger retreat. 

At this time, we do not sell our mugs online or ship them. They are availabe for purchase during your stay or for pickup only. Send us a message through email if you would like to purchase during your stay.

The wifi is through Verizon and for the most part is reliable for work to be done while on your getaway. Typical speed is around 13-23 Mbps. Since the property is secluded in nature, for better streaming and video calling you may prefer to limit device connections. 

No. We are not a campsite, but love to camp!

We are currently accepting reservations up to 12 months in advance.

No, we do not supply grills. Feel free to bring your own portable grill. All we ask is that the grill is not used on the back lookout patio. Thank you kindly!

Yes! We have a 20+ acre property with trails. Bring your good walking/hiking shoes and check out our 'Explore' page for more detail and trail map. During the gun deer season in November, we ask that you bring bright clothing as our property is surrounded by other private property. 

Airbnb gift cards/vouchers can be purchased directly through airbnb. We do not personally sell gift cards/vouchers, at this time.

Let us know what voucher/gift card you have! Reach out to us via email or airbnb messaging. A picture of the voucher is appreciated. We will try our best to honor the voucher/gift card through airbnb. All vouchers/gift cards purchased through our old booking system must be used by 12/31/2023.

Yes. Prairie View Ranch is not located on the ridgetop in Mindoro at our High Point Retreats property. Prairie View Ranch is located on Brice Prairie in Onalaska, WI.